proper body language

Your Body Language Is Key to Relationships

  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide your body language or the hundreds of […]

church etiquette

Church Etiquette

Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively. Coat and tie is appropriate for men, but not required. […]

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it.   Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations.   […]

People Skills are Face to Face Communication Skills

This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]

Do Manners Matter?

Why do manners matter? Simply because companies whose employees do not subscribe to displaying common courtesy experience more employee turnover, more complaints to the EEOC and more time spent on paperwork related to complaint issues. On an individual level, when you don’t use manners and common courtesy, you are showing a lack of consideration and […]

Career and Happiness Advice

  Mike Rowe, Dirty Jobs host and founder of mikeroweWORKS Foundation, recently received this letter from a fan asking for career advice: Via his Facebook page, Mike gave a practical, brilliant and honest response: Hi Parker My first thought is that you should learn to weld and move to North Dakota. The opportunities are enormous, […]

Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]