Disability Etiquette Matters

Women use own life experiences as basis for book on ‘Disability Etiquette’ by Kristina Serafini Staff Writer March 24, 2011 Ellen Shackelford was napping with her 13-month-old son when she woke abruptly. She was frazzled, she remembers, recalling that day — July 28, 1983 — but not only because her inconsolable child was screaming and […]

Rudeness Wrecks Relationships

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking a toll on employees. Based […]

Rev Up Your Rapport

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and enjoy interactions along the way- […]