Certain words and phrases block connections cold and at the same time can make people steaming mad. Here are some tips on language, words and phrases to avoid: You – If you tell someone “You did this” or “You did that” people get defensive. This is especially true if you use a harsh tone. Generalizations […]
Article by: FRAN SEPLER July 4, 2012 – 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state of clammy, sick fear. “You’re an ugly b–h,” her coworker […]
We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.
By Arnold Sanow CSP – Associate of The Lett Group