business etiquette

16 Jul 5 Golden Rules for Handling Customer Complaints Effectively

Posted at 20:28h in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group by kemmieg

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My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

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09 Jul Bullying is a problem in the workplace, too

Posted at 14:56h in Bullying, business etiquette, etiquette, manners, The Lett Group by kemmieg

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Article by: FRAN SEPLER July 4, 2012 - 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state...

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03 Jun How to Navigate Your First Business Trip

Posted at 00:14h in Airline etiquette, business etiquette, Cynthia Lett, etiquette, The Lett Group, Travel Etiquette by kemmieg

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In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not...

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27 Mar When Dining With Someone Unpleasant

Posted at 17:14h in business etiquette, Communications, conversation, Dining Etiquette, etiquette, manners, table manners, The Lett Group by kemmieg

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Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...

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20 Feb What’s New for 2012?

Posted at 18:23h in Arnold Sanow, Bob Frye, business etiquette, Cynthia Lett, DC, disability etiquette, etiquette, Expert, networking, Seminars, Teaching Etiquette, The Lett Group, Training by kemmieg

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      I know it seems silly to be asking "What's new for 2012?" in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity...

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31 Dec Toasting on New Year’s Eve

Posted at 14:14h in business etiquette, Civility, Courtesy, Dining Etiquette, etiquette, manners, The Lett Group, Toasting, toasting by kemmieg

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Remember tonight, New Year's Eve...

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30 Nov Quick Holiday Party Tips

Posted at 11:58h in business etiquette, Courtesy, Cynthia Lett, etiquette, Holiday Party, manners, Office parties by kemmieg

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Holiday Parties are right around the corner and while every year I am interviewed by newspapers, TV and radio shows about what to do and what not to do at them if you want to make a good impression, save your good reputation or make...

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15 Nov New Survey Confirms Fear of Difficult Conversations Is Growing

Posted at 21:39h in business etiquette, Civility, Communications, conversation, Courtesy, e-mail, Saving Face by kemmieg

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Today, I heard on a local Washington, DC radio station (WTOP) that from a new survey on Social Media by Lab42.com,  when they asked their survey audience of 500 Social Media users 18years old+, "If you wanted to ask someone on a first date, how...

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31 Jul Cursing in the Workplace

Posted at 11:02h in business etiquette, conversation, Courtesy, Cursing, Cynthia Lett, etiquette, getting a job, keeping your job, media coverage of etiquette, The Lett Group by kemmieg

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Can you get fired for cursing at work? By Alina Dizik, CareerBuilder.com July 25, 2011 9:07 a.m. EDT Even if you do great work, cursing can have an impact on your ability to get promoted. (CareerBuilder.com) -- If you're cursing at work, be careful. While it's commonplace to curse...

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30 Jul For Great Connections -Follow-up is Key

Posted at 10:01h in business etiquette, Communications, conversation, Cynthia Lett, Professional Growth by kemmieg

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Published July 19, 2011 in the Kenosha News - Jobs By Dawn Klingensmith CTW Features In business, there are certain types of favors that require more than sincere thanks in return. Jodi Glickman calls this extra step "closing the loop," or letting the person who helped you know...

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