Is Protocol Part of Your Competitive Mix? Why Not?

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not knowing the answer can cause you to inadvertently offend a key client and possibly sabotage a long developed business relationship. Not knowing the answer can also greatly undermine your first meeting with an important client. If protocol is not part of your competitive mix then you’re leaving yourself vulnerable. Allow me illustrate with some examples and personal stories.

Boardroom Polish-Business Etiquette & Entertaining Seminar

You are invited to join The Lett Group for our one-day business etiquette & entertaining seminar. Time: 8:30am – 4:30pm When: January 21 Where: Doubletree Hotel & Conference Center, Bethesda, Maryland What it includes: full day training, workbook, handouts, continental breakfast, breaks, lunch Fee: $425 per student You can register or learn additional information at […]

Final Word focuses on “That’s So Annoying”s

Craig Wilson who writes the “Final Word” column in USAToday focused the August 26th column on what’s annoying and my book, That’s So Annoying. If you missed it, read it here.  Thank you Mr. Wilson for introducing my book to the country. Buy it at www.thatssoannoyingbook.com or at any bookstore.

Thank-you Note after State Dinner?

Savvy people know that after you have enjoyed the hospitality at a dinner party, the proper thing to do is to write a thank-you note to the hostess (or host is there wasn’t a hostess). But, what if you are invited to the White House for a State Dinner? Do you send a thank-you note […]

What does “Certified” mean in the etiquette business?

I am concerned about the “Certified” designation etiquette consultants have given themselves which demeans our field of training. It seems every day a new website goes up with the owner touting that they are a “Certified” Etiquette Consultant or Trainer. The public would naturally believe that since they have “Certified” among their credentials, that they […]