Civility

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...

Disability Awareness Month: [caption id="attachment_1662" align="alignright" width="210" caption="Ellen Shackelford"] [/caption] October is Disability Awareness month. What does this mean to YOU? – It means we all are able to make things, places and social activities accessible for all citizens with disabilities. How can you become a part of...

The New York Post By AMBER SUTHERLAND and CLAYTON JONES Last Updated: 1:23 PM, October 6, 2010 It's enough to give you indigestion. In an era when compulsive technology freaks find silence deafening, diners texting, tweeting, e-mailing or gabbing on cellphones in restaurants are ruining ...

Recently, President Obama spoke about the plight of education in the United States and how spending more money will improve it. I agree that there are many schools which are underfunded and additional capital will improve the facilities and number of available resources for the...