An Interviewer recently asked “How older people can address annoying habits”

Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate this annoying habit? (i.e., exercises or behavior-changing tools or […]

Etiquette for Working in an Open Space Office

With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues’ days go well. Don’t talk louder on the phone than you would if the person was standing in front of […]

proper body language

Your Body Language Is Key to Relationships

  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide your body language or the hundreds of […]

People Skills are Face to Face Communication Skills

This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]

Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]

social media

Social Media Etiquette: Using the Appropriate Tools

Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the expectations for branding, reputation management, vision, and customer relations. […]