Etiquette for Working in an Open Space Office

With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues’ days go well. Don’t talk louder on the phone than you would if the person was standing in front of […]

People Skills are Face to Face Communication Skills

This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]

Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]

How to Instantly Connect with Anyone

Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on […]

Business Etiquette for Building Relationships with High-End Clientele

Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store’s benefit.  There are tips about how knowing and practicing proper business etiquette can help you gain the advantage in business. More Business Podcasts […]

15 Words and Phrases that Destroy Relationships

Certain words and phrases block connections cold and at the same time can make people steaming mad.  Here are some tips on language, words and phrases to avoid: You – If you tell someone “You did this” or “You did that” people get defensive. This is especially true if you use a harsh tone. Generalizations […]