With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever. Here are the top etiquette rules to follow so that your and your colleagues’ days go well. Don’t talk louder on the phone than you would if the person was standing in front of […]
This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication. To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]
Pointing is confrontational, aggressive and belittling. The person who is pointed at will become defensive and further conversation is unlikely to be positive. There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards. When you don’t, your job is at […]
Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on […]
Page Six has reported that Al Jazeera America has a ban on cursing in the newsroom. Cynthia Lett and Larry Mantle of KPCC-Los Angeles discussed whether cursing is ever OK in the workplace. Some questions answered are whether people are more lenient toward verbal cursing as opposed to curing in email. Also, is cursing more […]
Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store’s benefit. There are tips about how knowing and practicing proper business etiquette can help you gain the advantage in business. More Business Podcasts […]
I just came across this video acted by University of Virginia students in an effort to showcase current and historical manners. Very important and cleverly demonstrated.
Certain words and phrases block connections cold and at the same time can make people steaming mad. Here are some tips on language, words and phrases to avoid: You – If you tell someone “You did this” or “You did that” people get defensive. This is especially true if you use a harsh tone. Generalizations […]
I had an interview today during which we talked about communication. Near the end of it we commiserated about electronic communication and its effectiveness. I hold the belief that if you are using a keyboard to engage in “conversation” with another, you are not truly having a conversation. Consider this: You can’t see the […]
If you read ‘Money’ magazine – March, 2013 issue, please check out page 36.