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Cynthia Lett CPP,CEP welcomed Bob Frye, CPP to the Modern Civility Show to talk about how to gain the newly wealthy Chinese client to your business and the etiquette and cultural sensitivity you need. There are lots of tips to follow and information to understand...
Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store's benefit. There are tips about how knowing and practicing proper business etiquette can help...
I just came across this video acted by University of Virginia students in an effort to showcase current and historical manners. Very important and cleverly demonstrated....
Certain words and phrases block connections cold and at the same time can make people steaming mad. Here are some tips on language, words and phrases to avoid: You - If you tell someone "You did this" or "You did that" people get defensive. This is especially...
Last Saturday, June 22, The Amazing Grace Culinary and Etiquette Program held its final banquet luncheon to show off what the children in the program had learned. A delicious four-course lunch was served which was prepped by the students and their professional Chef teachers. Each...
The Lett Group would like to thank our Associate, Arnold Sanow for his input in becoming successful. According to Dorothy Leeds, Author of Smart Questions, Power Speak and Marketing Yourself, there are 15 questions to help you uncover needs, build relationships and gain commitment. Whether you...
Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it's important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect,...
We constantly hear, "This is my "Baby Momma" and "Baby Daddy" when unwed parents refer to the other parent of their child. Currently, Western Society is going along with it and it's becoming the norm in our Western culture. We think these are derogatory terms -...
My son came home from Boy Scout camp after a week away. His focus while being there was to earn four merit badges which included a lot of work (in the school work genre) . [Woodworking, Canoeing, Personal Management and Space Exploration] Having fun was...