What Does Etiquette Have To Do With Ratings?

Our lives are all about the ratings.  We look to Yelp or Travel Advisor or Google when selecting a restaurant, hotel or other venue of entertainment.  We look to sites like Angies’ List or Home Advisor or HealthGrades to find the highest rated professionals to help us solve our problems.  We decide if we should […]

An Interviewer recently asked “How older people can address annoying habits”

Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate this annoying habit? (i.e., exercises or behavior-changing tools or […]

business disability etiquette

October is Disability Awareness Month

The month of October is set aside as the time to learn how to behave around people who live with disabilities.  Disabilites may be seen as in having to use a wheel chair or crutches.  You may know people who have unseen disabilities such as blindness or deafness or neurological issues.  The population who live […]

Name Badges Mean Better Customer Engagement

From a press release on June 1, 2017 from Imprint Plus: To determine how important it is for customers to know the names of the persons they are doing business with, Imprint Plus, leading manufacturer of customized reusable name badge and signage systems, sponsored a random survey of 1,000 men and women across the U.S. […]

Etiquette for Working in an Open Space Office

With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues’ days go well. Don’t talk louder on the phone than you would if the person was standing in front of […]

From Military to Civilian Career Transition – What You Need to Know

  ​Listen at www.blogtalkradio.com/moderncivility to hear Cynthia Lett and Tom Wolfe (author of Out of Uniform: Your Guide to a Successful Military-to-Civilian Career Transition) talk about what is necessary for Veterans to know about their next step in their careers and what business owners who hire them need to keep in mind.  They talk about […]

church etiquette

Church Etiquette

Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively. Coat and tie is appropriate for men, but not required. […]

People Skills are Face to Face Communication Skills

This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]

Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]

Disability Etiquette – What You Need To Know with Ellen Shackelford

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette – What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT. Visit BlogTalkRadio to tune in live, or visit us for the recorded show on demand. Cynthia Lett has a conversation with […]