Etiquette for Building Relationships with High End Clients

To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week’s episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss with Cynthia Lett how he and his company […]

Cynthia W. Lett on BlogTalkRadio

On Friday, September 13th, Cynthia Lett returned to BlogTalkRadio to host “Modern Civility”, a show dedicated to sharing proper etiquette tips that, if practiced, will help you rise to your success. Cynthia W. Lett is an internationally respected protocol & etiquette expert, trainer, speaker, and author. In each episode she interviews experts in various aspects of business […]

Paris Etiquette

Paris launches campaign to overcome rudeness…

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can’t be categorized as “rude”, I have experienced a greater percentage of haughty behavior in Paris […]

Is “Dear” dead?

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation “Dear” dead?  Do you disagree with any of the experts’ opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  

navigate business trip

How to Navigate Your First Business Trip

In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not what they really are… a chance for those who work […]

What’s New for 2012?

      I know it seems silly to be asking “What’s new for 2012?” in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity of mind and purpose, I am going to pretend that […]

Cursing in the Workplace

Can you get fired for cursing at work? By Alina Dizik, CareerBuilder.com July 25, 2011 9:07 a.m. EDT Even if you do great work, cursing can have an impact on your ability to get promoted. (CareerBuilder.com) — If you’re cursing at work, be careful. While it’s commonplace to curse once in a while and may […]