Is Protocol Part of Your Competitive Mix? Why Not?

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not knowing the answer can cause you to inadvertently offend a key client and possibly sabotage a long developed business relationship. Not knowing the answer can also greatly undermine your first meeting with an important client. If protocol is not part of your competitive mix then you’re leaving yourself vulnerable. Allow me illustrate with some examples and personal stories.

Building Instant Rapport

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]

Saving Face in China – excerpt from new iPhone application

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  – Cynthia Lett

International Social Entrepreneurship By J. Mark Munoz

Joseph Mark Munoz This book explores the topic of international social entrepreneurship. It focuses on current definitions, concepts, as well as methodologies pertaining to social entrepreneurship. Furthermore, it showcases real-life cases and stories of individuals and companies that have made a positive impact in various parts of the world. Great reasons you need to read […]

Breaking Up Electronically

You have the power to pick up the phone and call the person and have a conversation that doesn’t include a keyboard. If you accept electronic communication as the main means for interaction then you can have no complaint when you are told by Tweet that the relationship is over.

What about President Obama Bowing to the Japanese Emperor?

I have heard many pundits talk about the bow that President Obama made when he met Emperor Akihito and that it was too low and not reciprocated by the Emperor.   I have seen the photo of the greeting and it seems that President Obama was taught a general truth about greeting the Japanese but didn’t […]

How To Work A Room With Ease

BWSmallBiz — Etiquette October 9, 2009, 5:00PM EST text size: TT How to Work a Room with Ease Tips for networking among strangers Jan Feindt By Louise Lee Small Biz HUNGRY? If you arrive hungry or thirsty, hit the buffet first. Eat quickly, finish, and only then start working the room. Don’t try to juggle […]