E-mail Rules – Quick Reminders to Avoid Mistakes

When you can spend an hour or two (for me it’s more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression  you give others through your electronic missives.  Our e-mails are more often than not […]


How Do Teens Communicate?

Data and infographic by AWeber http://www.aweber.com The results of the survey that AWeber did with teens who were applying for a scholarship reveal interesting data about how to reach out to the up and coming generation.  If you own a business or market to this demographic, you may find this information valuable.  We did. So […]


Is “Dear” dead?

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation “Dear” dead?  Do you disagree with any of the experts’ opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  

New Survey Confirms Fear of Difficult Conversations Is Growing

Today, I heard on a local Washington, DC radio station (WTOP) that from a new survey on Social Media by Lab42.com,  when they asked their survey audience of 500 Social Media users 18years old+, “If you wanted to ask someone on a first date, how would you ask them?” the response was: Facebook: 24% Phone: […]

Why Won’t They Call You Back?

by Marc Cenedella (Founder and CEO of www.theladders.com) Why haven’t they called you back? The interview went well — you’re pretty sure you nailed that question about how you could contribute to the team’s new mobile initiative — and you really hit it off with the HR person. You’ve got a background in exactly the […]

Is Asking For Common Courtesy An Extreme Response To Incivility?

We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.

Sidewalk Etiquette

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the “I’m your buddy, not your parent” model, the refusal […]