People Skills are Face to Face Communication Skills

This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 “Friends” and be lonely – to miss out on the richness of life for the sake of sharing the mundane of our existence; such a sad commentary about how we respect ourselves and […]

Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]

Disability Etiquette – What You Need To Know with Ellen Shackelford

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette – What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT. Visit BlogTalkRadio to tune in live, or visit us for the recorded show on demand. Cynthia Lett has a conversation with […]

Travelers Want Reclining Seats Banned on Airplanes

from…AmericaStrong.com October 7, 2013 Nine in ten travelers wanted reclining seats banned or at least restricted to set times on short-haul flights. We’ve all been there. The moment we forget the seat in front reclines, when suddenly it does. And our knees are crushed. According to the Telegraph, “the vast majority of passengers would rather […]

Etiquette for Building Relationships with High End Clients

To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week’s episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss with Cynthia Lett how he and his company […]