Is “Dear” dead?

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation “Dear” dead?  Do you disagree with any of the experts’ opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  

What’s New for 2012?

      I know it seems silly to be asking “What’s new for 2012?” in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity of mind and purpose, I am going to pretend that […]

First Impressions Count at Parent University

Help your child navigate their social world. Good manners may be the key to your child’s social success. On May 9 from 7:15- 8:30 pm – Ms. Cynthia W. Lett, Certified Etiquette Professional and Executive Director of the International Society of Protocol & Etiquette Professionals will share her insights on how to help your child […]

Is Protocol Part of Your Competitive Mix? Why Not?

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not knowing the answer can cause you to inadvertently offend a key client and possibly sabotage a long developed business relationship. Not knowing the answer can also greatly undermine your first meeting with an important client. If protocol is not part of your competitive mix then you’re leaving yourself vulnerable. Allow me illustrate with some examples and personal stories.

Building Instant Rapport

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]

The Lett Group Receives 2010 Best of Business Award for Business Training Services

FOR IMMEDIATE RELEASE The Lett Group Receives 2010 Best of Business Award Small Business Commerce Association’s Award Honors the Achievement SAN FRANCISCO, January 16, 2010, The Lett Group has been selected for the 2010 Best of Business Award in the Business Training Services category by the Small Business Commerce Association (SBCA) The Small Business Commerce […]