12 Things to Avoid in Conversation

Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here […]


E-mail Rules – Quick Reminders to Avoid Mistakes

When you can spend an hour or two (for me it’s more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression  you give others through your electronic missives.  Our e-mails are more often than not […]


Paris launches campaign to overcome rudeness…

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can’t be categorized as “rude”, I have experienced a greater percentage of haughty behavior in Paris […]

Cleavage issues are number one for airline travelers?

I found this article (press release) and felt compelled to share it. Dressing well is a kindness we give to others as well as ourselves. When we travel, what has happened to making ourselves presentable to others? Have we really just fallen down the “I just don’t care anymore, I’ll wear whatever I darn well […]

First Impressions Count at Parent University

Help your child navigate their social world. Good manners may be the key to your child’s social success. On May 9 from 7:15- 8:30 pm – Ms. Cynthia W. Lett, Certified Etiquette Professional and Executive Director of the International Society of Protocol & Etiquette Professionals will share her insights on how to help your child […]

First Impressions Count!

The Lett Group with Susan M. Abrams, CCC-SLP is offering a new course. First Impressions Count! Social Etiquette Training for 11-15 year-olds with Asperger’s & High Functioning Autism Cynthia Lett, Certified Etiquette Professional & Susan Abrams, M.A.,CCC-SLP are now offering a new program to focus on social skills for children ages 11-15 with Asperger’s & […]

Why Won’t They Call You Back?

by Marc Cenedella (Founder and CEO of www.theladders.com) Why haven’t they called you back? The interview went well — you’re pretty sure you nailed that question about how you could contribute to the team’s new mobile initiative — and you really hit it off with the HR person. You’ve got a background in exactly the […]