Cultural Etiquette Keys to Success in the Arab World

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Amy Riolo. “Cultural Etiquette Keys to Success in the Arab World” will air live on Wednesday, October 2, at 12 pm EDT. Visit http://tobtr.com/s/5493083 to tune in live, or visit us for the recorded show on demand. This episode is a […]

The Etiquette for Gaining the Wealthy Chinese Customer

Cynthia Lett CPP,CEP welcomed Bob Frye, CPP to the Modern Civility Show to talk about how to gain the newly wealthy Chinese client to your business and the etiquette and cultural sensitivity you need.  There are lots of tips to follow and information to understand this important new market. Popular Business Internet Radio with Cynthia […]

Paris launches campaign to overcome rudeness…

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can’t be categorized as “rude”, I have experienced a greater percentage of haughty behavior in Paris […]

Is Protocol Part of Your Competitive Mix? Why Not?

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not knowing the answer can cause you to inadvertently offend a key client and possibly sabotage a long developed business relationship. Not knowing the answer can also greatly undermine your first meeting with an important client. If protocol is not part of your competitive mix then you’re leaving yourself vulnerable. Allow me illustrate with some examples and personal stories.

Afternoon Tea isn’t High Tea

I know that when I see an establishment advertise “High Tea” that they mean “Afternoon Tea” or “Proper English Tea” but it bothers me because they are teaching those who read the advertisement the wrong name for the event. “High Tea” is not high-class.

Saving Face in China – excerpt from new iPhone application

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  – Cynthia Lett

A Hotel Heiress’ Pet Peeves

Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture’s etiquette come from the youth, this 29 year old hotel company heiress’ ideas about what proper hospitality is in today’s business […]