“Thank you” has an HUGE impact on people to whom we say it. We never hear “Thank you” said enough and receiving a thank-you note is becoming “old-school”. As an etiquette expert I teach the value of the written letter and of course, the thank you note when appropriate. I want the people who have […]
Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on […]
I just came across this video acted by University of Virginia students in an effort to showcase current and historical manners. Very important and cleverly demonstrated.
Last Saturday, June 22, The Amazing Grace Culinary and Etiquette Program held its final banquet luncheon to show off what the children in the program had learned. A delicious four-course lunch was served which was prepped by the students and their professional Chef teachers. Each student hosted their own table with family and friends in […]
Many people consider themselves shy. They feel bad about themselves because they don’t feel that they “fit in”. This short movie may be from 1947, but the wisdom shared is the same today.
OK – I will date myself by saying that when I was a teenager and went to the movies, I was actually interested in what was showing on the big screen in front of me. The only distraction I might have enjoyed was the popcorn on my lap and a cute boy’s arm around my […]
The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]
We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.
By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the “I’m your buddy, not your parent” model, the refusal […]
By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking a toll on employees. Based […]