Certain words and phrases block connections cold and at the same time can make people steaming mad. Here are some tips on language, words and phrases to avoid: You – If you tell someone “You did this” or “You did that” people get defensive. This is especially true if you use a harsh tone. Generalizations […]
There are occasions when written correspondence is required, but e-mail should never be the method of choice. Yes, e-mail is certainly more timely – immediate as it is – but the nuance, the impact of the message carried is diminished because it is e-mail and not a hand-written letter or note. The following circumstances are […]
We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.
Even if you check Facebook today or any other social media portal, make it a point to meet a real person for a real conversation. It will be a better day for you and them.
I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business. This is an excerpt from an article which was published today in the IHT and New York Times. – Cynthia Lett
On December 3, 2010, it was published in Workforce Management Magazine that William McNabb CEO of Vanguard Group announced on his blog that the firm’s 12,500 employees can now dress more casually. “A few weeks ago, , William McNabb, received an e-mail from one of his sales representatives that a longtime client wanted to have […]
By Arnold Sanow CSP – Associate of The Lett Group
Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense. Since the changes in a culture’s etiquette come from the youth, this 29 year old hotel company heiress’ ideas about what proper hospitality is in today’s business […]
By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the “I’m your buddy, not your parent” model, the refusal […]
by Arnold Sanow MBA,CSP Associate of The Lett Group Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and enjoy interactions along the way- […]