Pointing is confrontational, aggressive and belittling. The person who is pointed at will become defensive and further conversation is unlikely to be positive. There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards. When you don’t, your job is at […]
Certain words and phrases block connections cold and at the same time can make people steaming mad. Here are some tips on language, words and phrases to avoid: You – If you tell someone “You did this” or “You did that” people get defensive. This is especially true if you use a harsh tone. Generalizations […]
Courtesy of: Schools.com
If you are a lawyer in the Washington, DC area, especially an Associate in a firm, I highly recommend attending this luncheon event from the DC Bar Association
The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]
We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.
Even if you check Facebook today or any other social media portal, make it a point to meet a real person for a real conversation. It will be a better day for you and them.
By Arnold Sanow CSP – Associate of The Lett Group
By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the “I’m your buddy, not your parent” model, the refusal […]
by Arnold Sanow MBA,CSP Associate of The Lett Group Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and enjoy interactions along the way- […]