Etiquette for Building Relationships with High End Clients

To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week’s episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss with Cynthia Lett how he and his company […]

Cynthia W. Lett on BlogTalkRadio

On Friday, September 13th, Cynthia Lett returned to BlogTalkRadio to host “Modern Civility”, a show dedicated to sharing proper etiquette tips that, if practiced, will help you rise to your success. Cynthia W. Lett is an internationally respected protocol & etiquette expert, trainer, speaker, and author. In each episode she interviews experts in various aspects of business […]

What’s New for 2012?

      I know it seems silly to be asking “What’s new for 2012?” in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity of mind and purpose, I am going to pretend that […]

Building Instant Rapport

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]

Saving Face in China – excerpt from new iPhone application

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  – Cynthia Lett

Rev Up Your Rapport

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and enjoy interactions along the way- […]

Tech Nuts Too Rude for Food

The New York Post By AMBER SUTHERLAND and CLAYTON JONES Last Updated: 1:23 PM, October 6, 2010 It’s enough to give you indigestion. In an era when compulsive technology freaks find silence deafening, diners texting, tweeting, e-mailing or gabbing on cellphones in restaurants are ruining New Yorkers’ appetites. A new Zagat survey of 40,000 New […]

International Social Entrepreneurship By J. Mark Munoz

Joseph Mark Munoz This book explores the topic of international social entrepreneurship. It focuses on current definitions, concepts, as well as methodologies pertaining to social entrepreneurship. Furthermore, it showcases real-life cases and stories of individuals and companies that have made a positive impact in various parts of the world. Great reasons you need to read […]

Since 1983 we have trained professionals

We have trained professionals in business etiquette, manners, dining skills, personal marketing and International Protocol.

Our speaking engagements, seminars and private consultations impart common sense with uncommon wisdom. Excellent manners, whether while you are using the telephone, showing guests your superior dining skills, displaying your leadership skills in meetings or in the office, winning business or social negotiations, or entertaining guests for business or fun, are essential to make yourself memorable in the best way.