An Interviewer recently asked “How older people can address annoying habits”

Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate this annoying habit? (i.e., exercises or behavior-changing tools or […]

business disability etiquette

October is Disability Awareness Month

The month of October is set aside as the time to learn how to behave around people who live with disabilities.  Disabilites may be seen as in having to use a wheel chair or crutches.  You may know people who have unseen disabilities such as blindness or deafness or neurological issues.  The population who live […]

Name Badges Mean Better Customer Engagement

From a press release on June 1, 2017 from Imprint Plus: To determine how important it is for customers to know the names of the persons they are doing business with, Imprint Plus, leading manufacturer of customized reusable name badge and signage systems, sponsored a random survey of 1,000 men and women across the U.S. […]

Etiquette for Working in an Open Space Office

With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues’ days go well. Don’t talk louder on the phone than you would if the person was standing in front of […]

proper body language

Your Body Language Is Key to Relationships

  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide your body language or the hundreds of […]

church etiquette

Church Etiquette

Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively. Coat and tie is appropriate for men, but not required. […]

connect with others

How to Instantly Connect with Anyone

Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on […]

social media

Social Media Etiquette: Using the Appropriate Tools

Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the expectations for branding, reputation management, vision, and customer relations. […]

Etiquette for Building Relationships with High End Clients

To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week’s episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss with Cynthia Lett how he and his company […]