Etiquette Quizzes

Polished and educated professionals are the most valuable asset for any organization. They are among the most cost-effective methods for a business to generate positive public relations. An individual’s knowledge of the proper etiquette for any business and social situation will allow concentration on the business at hand and not on their behavior.

With The Lett Group professional training, you will learn the skills necessary to generate the positive impressions necessary in today’s competitive social and business arenas. These quizzes cover basic business etiquette and more complicated international protocol issues.

Good luck – we hope you do well.

Take our quizzes to see what you know about etiquette.

Quiz #1

1. I am addressing a letter to the Minister of Finance for Germany. What is correct for the following?

a. Envelope
b. Salutation
c. Close

2. I am creating a seating plan for a business meeting at a rectangular table, where do I place my Chairman and senior officers in relation to the visiting customer chairman and delegation?

3. How do I designate who is being invited to a wedding on the invitation?

4. What is the correct order for a receiving line containing a guest of honor and spouse and the host and spouse?

5. At a formal dinner how do I know which is my bread plate?

Quiz #2

1. At a business meeting you have been given a stick-on label with your name on it. You place it:

a. On your left shoulder area
b. On your right shoulder area

2. Is it proper when eating with chopsticks to rest them with the tips on the plate and the handle ends on the table?

a. Yes
b. No

3. When you are talking with a colleague from another country, is it perfectly all right to share a joke or two?

a. Yes
b. No

4. Is a knife given to a Latin American appreciated as a gift?

a. Yes
b. No

Quiz #3

1. When you sit down at a dinner table for 10, it is correct to start eating:

a. After three people have been served
b. When the hostess begins eating
c. After all diners have been served

2. When dining out, is it ok to ask your dining partner for a taste of their entree?

a. Yes
b. No

3.  When two colleagues — one a man, the other a woman — reach a door, does the woman wait for the man to open it?

a. Yes
b. No

4. When a man and a woman are walking on the street, does the man walk on the outside — closer to the street?

a. Yes
b. No

Quiz #4

1. When you answer someone else’s phone, is it ok to ask, “Who’s calling?”

a. Yes
b. No

2. When asking a guest to lunch, is it all right to ask where they would like to eat?

a. Yes
b. No

3. After you have received a business card from someone, is it ok to write notes on it while talking with the giver?

a. Yes
b. No

4. You have just spilled wine on another guest at the cocktail reception you are attending. You would…

a. Offer to pay for the dry cleaning
b. Grab a napkin and help clean up their shirt
c. Pour club soda on their shirt and sop it up with a napkin
d. None of the above
e. All of the the above

Quiz #5

1. What does the Introducer do in a receiving line?

2. When talking with people from other cultures, there are appropriate topics of conversation. What are 5?

3. I will be planning a VIP visit for someone coming to our offices in Washington, DC. How do I know if we should have a gift exchange? Who does the exchanging?

4. I have to put together a press kit for a media opportunity. What goes in a press kit?

QUIZ #1 Answers

1. Letter Envelope (Official):
His Excellency
John Doe
Minister of Finance
Germany

Envelope (Social):
His Excellency
The Minister of Finance
Germany
and Mrs. Doe

Salutation:
Excellency (Official)
Dear Mr. Minister (Social)

Close:
Respectfully yours (Official)
Sincerely yours (Social)

2. Both Chairmen face each other in at the center of the table. Senior executives are placed in rank order beginning at the Chairman’s right then left, then right, then left until all are seated. You can then fine tune the seating by making some changes to insure you have senior officers with similar duties across from each other. Do not make any changes to the center six people if at all possible.

3. The name or names written on the outside envelop designate who is being invited (i.e. Mr. & Mrs. John Doe (2 people), Mr. John Doe and guest (two people), Mr. & Mrs. John Doe and Family (husband and wife all immediate children), Mr. John Doe (only one person)

4. Two options – both correct:
* Host, Guest of Honor, Hostess, Wife of guest of honor
* Host, Guest of Honor, Wife of guest of honor, Hostess

5. A simple technique is to draw an imaginary line vertically through the service plate (the large plate directly in front of you) and say this to yourself “drinks to my right – eats to my left”. Your roll and perhaps a salad are to your left; your water, wineglasses, and perhaps a coffee cup are to your right.  Another often taught method of remembering is to make a small “b” with your left hand (like the OK sign) and a small “d” with you right hand (also the OK sign). “b” for bread on your left, “d” for drinks on your right.  We see this method used at restaurants all over the world.

QUIZ #2 Answers

1. At a business meeting you have been given a stick-on label with your name on it. You place it:

b. On your right shoulder area – when you shake hands, the eyes naturally go to the right shoulder – this is the place where it is easiest to read.

2. Is it proper when eating with chopsticks to rest them with the tips on the plate and the handle ends on the table?

b. No – the proper place to put chopsticks is either on a specially designed rest or across the top of your plate – horizontally

3. When you are talking with a colleague from another country, is it perfectly all right to share a joke or two?

b. No – humor rarely translates well from culture to culture. – don’t take the chance of insulting your conversation partner.

4. Is a knife appreciated gift by a Latin American as a gift?

b. No – often it is interpreted as a desire to cut off the relationship.

QUIZ #3 Answers

1. When you sit down at a dinner table for 10, it is correct to start eating:

b. When the hostess begins eating. You should always wait for the host or hostess to begin before eating. The exception is when the hostess says to start because the food will get cold.

2. When dining out, is it ok to ask your dining partner for a taste of their entree?

b. No – you should keep your fork on your plate. Reserve this practice for home, when no one is looking.

3. When two colleagues – one a man, the other a woman, reach a door, does the woman wait for the man to
open it?

b. Whoever gets to the door first, opens it.

4. When a man and a woman are walking on the street, does the man walk on the outside – closer to the street?

b. No – this practice started when there were horses and buggies on the street, so that the woman would stay clean from the spray of mud. This practice is no longer practical and hardly observed anymore.

QUIZ #4 Answers

1. When you answer someone else’s phone, it is ok to say, “Who’s calling?”

b. No – “Who’s calling?” is a demand. Proper etiquette requires requests, not demands. You would be better to ask, “May I take a message?”.

2. When asking a guest to lunch, is it all right to ask where they would like to eat?

b. No – if you put your guest on the spot with this question, you are asking them to decide how formal you intend lunch to be and how much money you will spend on them. You are the host – it is up to you to give options (two or three choices) but you control the event.

3. After you have received a business card from someone, is it ok to write notes on it while talking with the giver?

b. No – a business card is a gift – would you deface a gift in front of the giver? Of course not. Save your note taking for after they leave your presence. If they don’t see you do it, they won’t know.

4. You have just spilled wine on another guest at the cocktail party you are attending. You would ..

a. Offer to pay for the dry cleaning (and apologize). Never touch someone – they may not appreciate it and you will surely make things worse.

QUIZ #5 Answers

1. The Introducer should be someone who knows the guest list so would be the first one to greet the guests as they approach the receiving line. From the guest, they would get the guest’s first and last name, title and affiliation. They then turn to the Host (the first person in line) and repeat this information saying: “Host First and Last name, this is First and Last Name, Title of Company they are representing.” Of course you substitute the name of the guest and their information.

2. In cross-cultural conversation you want to stay away from passionate subjects such as politics, religion and sex. Good topics are the arts (music, movies or the film industry, theater) books, food (cooking and eating), anything you both have shared such as the conference you just attended, or a breakthrough in your common field of interest, geography, travel, the world of education, fishing or other non-competitive sports, computers and how much you are intimidated by them – you get the idea. Find your commonalities and stick to small talk, not in-depth analysis of a subject.

3. If you are planning a DV (distinguished visitor) or VIP visit and don’t know if your guest will be bringing gifts, ask the entourage leader/planner. They will know and they will know who in the group plans to be the giver. Usually it will be the most senior member of the delegation and the gift will be given to your most senior member present. Gift giving is a time honored tradition in many countries and it is best to know ahead of time whether this will be part of their meeting with you. You do not open a gift given to you in front of the giver unless asked to or unless they open your gift to them in front of you.

4. A proper press kit has unlimited contents but there are several which should definitely be present:

-Overview of the company
-Overview of the event
-An agenda
-Biographical information and photos of all key speakers
-Special instructions for the media (format of press coverage, schedule times for interviews, etc.)
-Contact information for the event coordinators

Telling the media in the press kit where they can use office space if necessary is also appreciated.

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