This enhanced DVD edition of The Power Of Customer Service is part of the In An Instant® Business Training Library. It comes complete with a DVD, video tape, closed captioning, CD audio, and a post-test that may be reproduced.
When we began JWA/Video we wanted to develop and produce training materials that would endure. Programs that would get even better with age and become staples in the training and personal development industry. The Power Of Customer Service training program with Dr. Paul R. Timm has really led the way.
his DVD comes with an audio CD and a book and provides the basics needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite; a video training program that’s loaded with do-it-now skills that can be put to work immediately. The book contains exercises that may be completed while watching the video. The audio CD provides yet another way to reinforce the material on the video while in your car or while exercising.
Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone – whether they are a customer, co-worker, friend or relation.
Using the “three C’s” of good customer service – Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship.
To survive in the competitive market place of the nineties we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.,” says Dr. Timm.
Available in NTSC or PAL. 45 minutes.
Purchase the entire In An Instant Business Training Library for only $749.75, and save $149.95!