It’s Apropos!

by Robert W. Frye CPP, CMP There are two basic problems with name badges - poorly prepared and poorly worn. What is the purpose of a name badge? No secret here – it’s the NAME not a logo. You’ve seen them; the ones that have a...

This is a great blog post on proper comment etiquette from the folks who bring you WordPress - the platform that this website is on. Are you well-versed in comment etiquette?. We received over 700 Spam comments in the first few days our website was live....

Try this quiz and see how well you do. If you need a brush up, The Lett Group is happy to work with you. Click Here...

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not...

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A...

In the United States, cursive writing is disappearing from the basic curriculum in forty-one states. Do we really need to teach cursive writing in the new age of keyboarding, texting and video-mail? This article shares some of the current realities about cursive writing. Please notice the comments at the end from educators and the very practical reasons that cursive should always be taught. Besides, a handwritten note is elegant and gracious when it is written in cursive.

FOR IMMEDIATE RELEASE The Lett Group Receives 2010 Best of Business Award Small Business Commerce Association’s Award Honors the Achievement SAN FRANCISCO, January 16, 2010, The Lett Group has been selected for the 2010 Best of Business Award in the Business Training Services category by the Small Business...

[caption id="attachment_1872" align="alignright" width="293" caption="Stuart Bradford"][/caption] I am sharing this article because the author makes important points about our society today and the expectation of courtesy even though we are taught by the media and other sources that courtesy is unimportant.  Please let us know what your thoughts are on this subject.

We are often asked by our clients and readers about proper serving utensils for formal (and sometimes informal) meals.  Here are a few common and yet not so common serving utensils that are part of most sterling silver services. SILVER SERVING UTENSILS Berry/Casserole berries, casseroles, salads, fruit or...