It’s Apropos!

I know that when I see an establishment advertise "High Tea" that they mean "Afternoon Tea" or "Proper English Tea" but it bothers me because they are teaching those who read the advertisement the wrong name for the event. "High Tea" is not high-class....

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  - Cynthia Lett

On December 3, 2010, it was published in Workforce Management Magazine that William McNabb CEO of Vanguard Group announced on his blog that the firm’s 12,500 employees can now dress more casually. "A few weeks ago, , William McNabb, received an e-mail from one of...

[caption id="attachment_1749" align="alignleft" width="262"] Sonia Cheng - New World Hotels[/caption] Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture's etiquette come...

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...