It’s Apropos!

I know that when I see an establishment advertise "High Tea" that they mean "Afternoon Tea" or "Proper English Tea" but it bothers me because they are teaching those who read the advertisement the wrong name for the event. "High Tea" is not high-class....

By Scott Broom FREDERICK, Md. (WUSA) -- A well-meaning PTA at the Tuscarora Elementary School has sparked a debate about teacher gift giving after sending a Christmas list for teachers home with kids. "That's just bad manners," says author and etiquette expert Cynthia Lett, who consults for...

Even if you check Facebook today or any other social media portal, make it a point to meet a real person for a real conversation. It will be a better day for you and them....

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  - Cynthia Lett

On December 3, 2010, it was published in Workforce Management Magazine that William McNabb CEO of Vanguard Group announced on his blog that the firm’s 12,500 employees can now dress more casually. "A few weeks ago, , William McNabb, received an e-mail from one of...

By Arnold Sanow - Associate To get along and build rapport, relationships and connections with customers and co-workers here are 8 key ways to get everyone singing your praises! * Accept Other Points of View Be open to accepting...

[caption id="attachment_1749" align="alignleft" width="262"] Sonia Cheng - New World Hotels[/caption] Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture's etiquette come...

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...