It’s Apropos!

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...

 The proper way to handle your napkin at the table goes beyond what an expert tells you is so.  It goes to Common Sense and Respect.  To simply follow the "rules" is silly if you don't understand the "why" of the rule. ​ When I sit down...

  One of the most common pet-peeves people have around the holidays is that they are not thanked for the gifts they give to others.  We all know that if you receive a gift from someone - whether its a relative, friend, colleague or client, a...

Chopsticks are used as a primary eating utensil by the largest population in the world.  This history of how they came about came from TEGAN JONES - TODAYIFOUNDOUT.COM . Created roughly 4,000-5,000 years ago in China, the earliest versions of something like chopsticks were used for cooking...

"Thank you" has an HUGE impact on people to whom we say it.  We never hear "Thank you" said enough and receiving a thank-you note is becoming "old-school".  As an etiquette expert I teach the value of the written letter and of course, the thank...

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette - What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT. Visit BlogTalkRadio to tune in live, or visit us for the recorded...

Twitter is the ideal place for quick, short messages. Users post a variety of different things, from public conversations amongst friends, to up to the second updates from major events around the world. Many companies have found Twitter to be a convenient and comfortable place...

So, you've decided to enter the world of social media for business. Before you involve your employees, be sure to create the proper policies and set expectations. This will lay out the ground rules, which will ultimately ensure that the image you want portrayed is...

There are people out there, some call them trolls, who seem to have made it their life's mission to post negative things on the internet and social media. However, companies shouldn't allow the fear of these comments to keep them away from social media. Instead,...

Each social media outlet has its strengths, and to truly get the most return on your efforts, selecting the right tool is the first step. Think about your goals at both the big picture and individual campaigns levels. Leadership should provide the overarching mission behind the...