It’s Apropos!

Data and infographic by AWeber http://www.aweber.com The results of the survey that AWeber did with teens who were applying for a scholarship reveal interesting data about how to reach out to the up and coming generation.  If you own a business or market to this demographic,...

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can't be categorized as "rude", I...

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...