22 Feb Cynthia Lett quoted in ‘Money” Magazine
If you read 'Money' magazine - March, 2013 issue, please check out page 36. ...
conversation
15 Feb Ask Questions!
Posted at 15:04h
in active gratitude, Arnold Sanow, business etiquette, conversation, Courtesy, manners, The Lett Group
The Lett Group would like to thank our Associate, Arnold Sanow for his input in becoming successful. According to Dorothy Leeds, Author of Smart Questions, Power Speak and Marketing Yourself, there are 15 questions to help you uncover needs, build relationships and gain commitment. Whether you...
13 Feb 12 Things to Avoid in Conversation
Posted at 17:51h
in Arnold Sanow, Communications, conversation, Courtesy, etiquette, first impression
Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it's important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect,...
28 Aug E-mail Rules – Quick Reminders to Avoid Mistakes
Posted at 14:13h
in business etiquette, Communications, conversation, e-mail, first impression, greetings, thank you notes
When you can spend an hour or two (for me it's more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression you give others through...
16 Jul 5 Golden Rules for Handling Customer Complaints Effectively
Posted at 20:28h
in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group
My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...
09 May According to the Latest Polls – Are Manners Dead?
Posted at 20:42h
in conversation, Courtesy, Dining Etiquette, Dubai etiquette, etiquette, Rude Cities, soft skills, table manners, Telephone etiquette, Texting
Courtesy of: Schools.com...
27 Mar When Dining With Someone Unpleasant
Posted at 17:14h
in business etiquette, Communications, conversation, Dining Etiquette, etiquette, manners, table manners, The Lett Group
Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...
15 Nov New Survey Confirms Fear of Difficult Conversations Is Growing
Posted at 21:39h
in business etiquette, Civility, Communications, conversation, Courtesy, e-mail, Saving Face
Today, I heard on a local Washington, DC radio station (WTOP) that from a new survey on Social Media by Lab42.com, when they asked their survey audience of 500 Social Media users 18years old+, "If you wanted to ask someone on a first date, how...
31 Jul Cursing in the Workplace
Posted at 11:02h
in business etiquette, conversation, Courtesy, Cursing, Cynthia Lett, etiquette, getting a job, keeping your job, media coverage of etiquette, The Lett Group
Can you get fired for cursing at work? By Alina Dizik, CareerBuilder.com July 25, 2011 9:07 a.m. EDT Even if you do great work, cursing can have an impact on your ability to get promoted. (CareerBuilder.com) -- If you're cursing at work, be careful. While it's commonplace to curse...
30 Jul For Great Connections -Follow-up is Key
Posted at 10:01h
in business etiquette, Communications, conversation, Cynthia Lett, Professional Growth
Published July 19, 2011 in the Kenosha News - Jobs By Dawn Klingensmith CTW Features In business, there are certain types of favors that require more than sincere thanks in return. Jodi Glickman calls this extra step "closing the loop," or letting the person who helped you know...