Etiquette

There are occasions when written correspondence is required, but e-mail should never be the method of choice.  Yes, e-mail is certainly more timely - immediate as it is - but the nuance, the impact of the message carried is diminished because it is e-mail and...

We constantly hear, "This is my "Baby Momma" and "Baby Daddy" when unwed parents refer to the other parent of their child. Currently, Western Society is going along with it and it's becoming the norm in our Western culture. We think these are derogatory terms -...

Data and infographic by AWeber http://www.aweber.com The results of the survey that AWeber did with teens who were applying for a scholarship reveal interesting data about how to reach out to the up and coming generation.  If you own a business or market to this demographic,...

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can't be categorized as "rude", I...

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

Article by: FRAN SEPLER July 4, 2012 - 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state...

In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not...

Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...

      I know it seems silly to be asking "What's new for 2012?" in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity...

Holiday Parties are right around the corner and while every year I am interviewed by newspapers, TV and radio shows about what to do and what not to do at them if you want to make a good impression, save your good reputation or make...

Can you get fired for cursing at work? By Alina Dizik, CareerBuilder.com July 25, 2011 9:07 a.m. EDT Even if you do great work, cursing can have an impact on your ability to get promoted. (CareerBuilder.com) -- If you're cursing at work, be careful. While it's commonplace to curse...

For a while I have been interested in how to teach students before they reach high school the skills they will need to be successful in their social and work lives. This article by Heather Wolpert-Gawron who teaches middle school language arts and coaches speech and debate in California’s San Gabriel Unified School District, caught my eye and I thought it would be interesting to you too. ( She blogs at TweenTeacher and is a member of the Teacher Leaders Network. She is currently at work on her second book for Eye On Education Publishing and is also writing workbooks for grades 3 through 6 on project-based writing for Teacher Created Resources.)   The Etiquette in School Foundation has the mission to work etiquette training into the school curriculum.  I believe Ms. Wolpert-Gawron has the same mission.

We have released our schedule of open registration seminars for September-December, 2011. In Bethesda, Maryland at the Doubletree Hotel & Conference Center September 12: Boardroom Polish - Business Etiquette & Entertaining Dining Skills for the Savvy Professional Dinner/Dining Tutorial October 17-18: Managing Protocol Issues 2-day Seminar including four...

OK - I will date myself by saying that when I was a teenager and went to the movies, I was actually interested in what was showing on the big screen in front of me. The only distraction I might have enjoyed was the popcorn...

Help your child navigate their social world. Good manners may be the key to your child's social success. On May 9 from 7:15- 8:30 pm - Ms. Cynthia W. Lett, Certified Etiquette Professional and Executive Director of the International Society of Protocol & Etiquette Professionals will share...

All ego a side, can you claim you are the best in the world  at what you do?  Do you really know your competition and their level of expertise so well that you can judge your superiority over theirs?  Sometimes the claim comes in the words,...

The Lett Group with Susan M. Abrams, CCC-SLP is offering a new course. First Impressions Count! Social Etiquette Training for 11-15 year-olds with Asperger’s & High Functioning Autism Cynthia Lett, Certified Etiquette Professional & Susan Abrams, M.A.,CCC-SLP are now offering a new program to focus on social skills for children ages...