Etiquette

by Marc Cenedella (Founder and CEO of www.theladders.com) [caption id="attachment_1988" align="alignright" width="91" caption="Marc Cenedella"][/caption] Why haven't they called you back? The interview went well — you're pretty sure you nailed that question about how you could contribute to the team's new mobile initiative — and you really hit...

Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not...

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A...

In the United States, cursive writing is disappearing from the basic curriculum in forty-one states. Do we really need to teach cursive writing in the new age of keyboarding, texting and video-mail? This article shares some of the current realities about cursive writing. Please notice the comments at the end from educators and the very practical reasons that cursive should always be taught. Besides, a handwritten note is elegant and gracious when it is written in cursive.

FOR IMMEDIATE RELEASE The Lett Group Receives 2010 Best of Business Award Small Business Commerce Association’s Award Honors the Achievement SAN FRANCISCO, January 16, 2010, The Lett Group has been selected for the 2010 Best of Business Award in the Business Training Services category by the Small Business...

[caption id="attachment_1872" align="alignright" width="293" caption="Stuart Bradford"][/caption] I am sharing this article because the author makes important points about our society today and the expectation of courtesy even though we are taught by the media and other sources that courtesy is unimportant.  Please let us know what your thoughts are on this subject.

I know that when I see an establishment advertise "High Tea" that they mean "Afternoon Tea" or "Proper English Tea" but it bothers me because they are teaching those who read the advertisement the wrong name for the event. "High Tea" is not high-class....

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  - Cynthia Lett

[caption id="attachment_1749" align="alignleft" width="262"] Sonia Cheng - New World Hotels[/caption] Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture's etiquette come...

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...

Recently, President Obama spoke about the plight of education in the United States and how spending more money will improve it. I agree that there are many schools which are underfunded and additional capital will improve the facilities and number of available resources for the...