|By Arnold Sanow – Associate
To get along and build rapport, relationships and connections with customers and co-workers here are 8 key ways to get everyone singing your praises!
* Accept Other Points of View
Be open to accepting other points of view. Our tendency in many situations is to immediately become defensive when someone does not agree with us or sees the world in the same perspective as us. Look at opposing points of view as an asset and not a liability. As Steven Covey states, “focus on understanding others first than trying to have others understand you”
*Focus on Issues, not Personalities
Many people unknowingly use trigger words that can disable a conversation and may ultimately destroy a relationship. Such words as, dumb, stupid, unprofessional and poor attitude criticize the person and not the content of their ideas or specific actions. Instead of saying, “Your idea is dumb” you might say, “your solution will
cost an extra $50,000 which we don’t have.
Clearly communicate your ideas so that others understand. Being able to get your ideas across in a clear and concise manner is one of the most important and sought after skills. Always ask questions such as, “Am I making any sense?” or “Do you understand what I am saying”? Also, make sure you paraphrase what you have said and if you see blank or confusing faces check for understanding.
* Don’t Create Nonverbal Drama
Your body language has many different connotations. For example, shaking one’s head, turning away from the group, shoulder shrugging, groaning, rolling eyes,yawning and sleeping can all send the wrong message. It’s not what you say, but how you show it and say it that counts.
* Thank People
One of the most overlooked words in the English language is “Thank you”. Make sure you always thank people for their efforts and contributions. It’s not just important to value people, but make sure they KNOW you value them.
* Admit Mistakes
The six most important words in the English language are, “I admit I made a Mistake”
* Share Yourself
Share your ideas, opinions and be open to sharing yourself. Sometimes this may feel risky but in the long run people will feel closer and more comfortable with you.It also makes them feel more comfortable in divulging information about themselves.
· Be Interested vs. Interesting
Besides being the key to popularity, you also learn a lot about others and how to communicate with them.
Arnold Sanow is a Speaker, Seminar Leader, Facilitator and Coach. He is the author of “Get Along with Anyone, Anytime, Anywhere”