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Civility

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26 Nov

Posted at 09:41h in active gratitude, Body Language, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Dining Etiquette, Dress, etiquette, first impression, Management/Leadership, manners, Modern Civility, Proper Dress, soft skills by
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Our lives are all about the ratings.  We look to Yelp or Travel Advisor or Google when selecting a restaurant, hotel or other venue of entertainment.  We look to sites like Angies' List or Home Advisor or HealthGrades to find the highest rated professionals to...

06 May

Posted at 09:10h in active gratitude, Body Language, Cell phones, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Facebook, manners, saying thank you, Shaking hands, Social Media by
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This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 "Friends" and be lonely - to miss out on the richness of life for the sake of sharing the mundane of our existence;...

19 Sep

Posted at 11:21h in BlogTalkRadio, Bob Frye, China business, chinese etiquette, Civility, Courtesy, International Manners, international protocol, thank you notes by
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Cynthia Lett CPP,CEP welcomed Bob Frye, CPP to the Modern Civility Show to talk about how to gain the newly wealthy Chinese client to your business and the etiquette and cultural sensitivity you need.  There are lots of tips to follow and information to understand...

19 Sep

Posted at 10:54h in BlogTalkRadio, business etiquette, Civility, Communications, conversation, Courtesy, thank you notes by
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Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store's benefit.  There are tips about how knowing and practicing proper business etiquette can help...

18 Sep

Posted at 09:32h in BlogTalkRadio, Civility, Customer Service, Cynthia Lett, etiquette, Modern Civility, Teaching Etiquette, The Lett Group by
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To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week's episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss...