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recommendations

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12 Feb

Posted at 09:28h in Communications, Cynthia Lett, etiquette, Interviewing, manners, protocol, recommendations, Teaching Etiquette, The Lett Group by
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Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate...

06 Aug

Posted at 21:01h in Arnold Sanow, Bullying, Civility, Comment Etiquette, Communications, conversation, Courtesy, leadership, recommendations, soft skills by
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Certain words and phrases block connections cold and at the same time can make people steaming mad.  Here are some tips on language, words and phrases to avoid: You - If you tell someone "You did this" or "You did that" people get defensive. This is especially...

19 Jan

Posted at 12:25h in Bullying, business etiquette, Cell phones, Civility, conversation, Courtesy, e-mail, etiquette, manners, media coverage of etiquette, Pet Peeves, recommendations, soft skills, swearing, Travel Etiquette by
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[caption id="attachment_1872" align="alignright" width="293" caption="Stuart Bradford"][/caption] I am sharing this article because the author makes important points about our society today and the expectation of courtesy even though we are taught by the media and other sources that courtesy is unimportant.  Please let us know what your thoughts are on this subject.

13 Dec

Posted at 18:15h in business etiquette, China business, chinese etiquette, Civility, conversation, Courtesy, Cynthia Lett, Diplomacy, etiquette, first impression, International Greetings, International Manners, international protocol, recommendations, Saving Face, The Lett Group, Training, Travel Etiquette by
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I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  - Cynthia Lett

06 Dec

Posted at 09:45h in business etiquette, Civility, conversation, Cynthia Lett, Fashion etiquette, first impression, media coverage of etiquette, Office Attire, Proper Dress, recommendations by
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On December 3, 2010, it was published in Workforce Management Magazine that William McNabb CEO of Vanguard Group announced on his blog that the firm’s 12,500 employees can now dress more casually. "A few weeks ago, , William McNabb, received an e-mail from one of...

16 Nov

Posted at 11:22h in business etiquette, Butlers, chinese etiquette, Civility, Courtesy, etiquette, first impression, International Manners, international protocol, media coverage of etiquette, recommendations by
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[caption id="attachment_1749" align="alignleft" width="262"] Sonia Cheng - New World Hotels[/caption] Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture's etiquette come...

01 Nov

Posted at 19:19h in Cell phones, Civility, conversation, Courtesy, e-mail, etiquette, greetings, manners, media coverage of etiquette, protocol, quotes, recommendations, soft skills, university students by
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By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...