One of the most common pet-peeves people have around the holidays is that they are not thanked for the gifts they give to others. We all know that if you receive a gift from someone - whether its a relative, friend, colleague or client, a...
"Thank you" has an HUGE impact on people to whom we say it. We never hear "Thank you" said enough and receiving a thank-you note is becoming "old-school". As an etiquette expert I teach the value of the written letter and of course, the thank...
Cynthia Lett CPP,CEP welcomed Bob Frye, CPP to the Modern Civility Show to talk about how to gain the newly wealthy Chinese client to your business and the etiquette and cultural sensitivity you need. There are lots of tips to follow and information to understand...
Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store's benefit. There are tips about how knowing and practicing proper business etiquette can help...
Why Workplace Etiquette Matters By Bonnie Low-Kramen Published June 27, 2013 Glassdoor REUTERS Our 24/7 instant-access virtual world has taken the “person” out of “personal,” especially in the workplace. Until we all turn into robots with hard drives, I suggest we take a breath and slow down long enough to remember...
We think the most useful item in your stationery wardrobe is the correspondence card. It's more informal than an informal (fold over note) and can be used for the most purposes. The cards are perfect for thank-you notes, informal invitations and quick notes. They reflect...
There are occasions when written correspondence is required, but e-mail should never be the method of choice. Yes, e-mail is certainly more timely - immediate as it is - but the nuance, the impact of the message carried is diminished because it is e-mail and...
When you can spend an hour or two (for me it's more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression you give others through...
by Marc Cenedella (Founder and CEO of www.theladders.com) [caption id="attachment_1988" align="alignright" width="91" caption="Marc Cenedella"][/caption] Why haven't they called you back? The interview went well — you're pretty sure you nailed that question about how you could contribute to the team's new mobile initiative — and you really hit...
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This article shares some of the current realities about cursive writing. Please notice the comments at the end from educators and the very practical reasons that cursive should always be taught. Besides, a handwritten note is elegant and gracious when it is written in cursive.