Potential Employers & Would-be Clients Show Poor Etiquette

Over the years, I have heard the statement over and over again, “I interviewed but never heard back from them.”  Recently I have been experiencing the same dismay.  One day in January this year, I was asked to meet with the General Manager of a hotel that was opening in our area.  The appointment took […]

The Other ‘Customs’ of International Meetings: Protocol

When I first started planning international meetings more than 25 years ago, “going global” was the catchphrase of the day. Companies sought new markets outside of the United States and associations sought new membership. When I started planning meetings abroad, my focus was strictly on logistics: freight forwarding, negotiating in foreign currencies, collaborating with airlines, […]

Dining Skills for the Savvy Professional Seminar

On February 20, 2008, The Lett Group will present our popular seminar, Dining Skills for the Savvy Professional at the University Club of Washington, DC. In a fun and interactive atmosphere, learn the skills you need to navigate through casual and formal dining situations. Learn how to recognize and use all types of flatware, table […]

How to meet 300 people in 30 seconds

etiquette,networking,network,business etiquette,international protocol,first impressions,conversation,Cynthia Lett By Cynthia W. Lett CPP, CEP The title of this article suggests that you might be standing in front of a crowd of 300 and introducing yourself. Not really. You just met one guy who looks like he might be nice to talk with at this party you both are […]

Tipping Tips Around the World

tipping,tips,tipping etiquette,international protocol,tipping protocol,etiquette Tipping Tips around the World By Cynthia W. Lett CEP CPP; Director, The Lett Group & International Society of Protocol & Etiquette Professionals According to all the dictionaries, tips are something given voluntarily or beyond obligation usually for some service.  What we experience however is the expectation of a tip, whether […]

Thank-you Note after State Dinner?

Savvy people know that after you have enjoyed the hospitality at a dinner party, the proper thing to do is to write a thank-you note to the hostess (or host is there wasn’t a hostess). But, what if you are invited to the White House for a State Dinner? Do you send a thank-you note […]

What does “Certified” mean in the etiquette business?

I am concerned about the “Certified” designation etiquette consultants have given themselves which demeans our field of training. It seems every day a new website goes up with the owner touting that they are a “Certified” Etiquette Consultant or Trainer. The public would naturally believe that since they have “Certified” among their credentials, that they […]