Disability Etiquette – What You Need To Know with Ellen Shackelford

Join Cynthia Lett for the next episode of Modern Civility on BlogTalkRadio, featuring guest Ellen Shackelford. “Disability Etiquette – What You Need To Know” will air live on Tuesday, October15, at 3:30 pm EDT. Visit BlogTalkRadio to tune in live, or visit us for the recorded show on demand. Cynthia Lett has a conversation with […]

connect with others

How to Instantly Connect with Anyone

Wouldn’t you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication and interpersonal relationships workshops. You can see more information on […]

Reclining Airplane Chairs

Travelers Want Reclining Seats Banned on Airplanes

from…AmericaStrong.com October 7, 2013 Nine in ten travelers wanted reclining seats banned or at least restricted to set times on short-haul flights. We’ve all been there. The moment we forget the seat in front reclines, when suddenly it does. And our knees are crushed. According to the Telegraph, “the vast majority of passengers would rather […]

Etiquette for Building Relationships with High End Clients

To gain a long-term customer, you need to develop a long-term relationship with them. For a client to stay long- term, they have expectations of being treated better than others. During this week’s episode of Modern Civility on BlogTalkRadio, John Breheny of Brooks Brothers Clothiers will discuss with Cynthia Lett how he and his company […]

Amazing Grace Culinary and Etiquette Program Final Banquet

Last Saturday, June 22, The Amazing Grace Culinary and Etiquette Program held its final banquet luncheon to show off what the children in the program had learned. A delicious four-course lunch was served which was prepped by the students and their professional Chef teachers. Each student hosted their own table with family and friends in […]

Correspondence Cards – A must have…

We think the most useful item in your stationery wardrobe is the correspondence card.  It’s more informal than an informal (fold over note) and can be used for the most purposes.  The cards are perfect for thank-you notes, informal invitations and quick notes.  They reflect the style and formality of the writer depending on the […]

12 Things to Avoid in Conversation

Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here […]

Five (5) Occasions When E-mail Should Never Be Sent

There are occasions when written correspondence is required, but e-mail should never be the method of choice.  Yes, e-mail is certainly more timely – immediate as it is – but the nuance, the impact of the message carried is diminished because it is e-mail and not a hand-written letter or note.  The following circumstances are […]