Can I Get Fired for Bad Manners?

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those standards.  When you don’t, your job is at […]

What’s New for 2012?

      I know it seems silly to be asking “What’s new for 2012?” in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity of mind and purpose, I am going to pretend that […]

Register Now for Business Etiquette, Dining Skills & International Protocol Seminars

We have released our schedule of open registration seminars for September-December, 2011. In Bethesda, Maryland at the Doubletree Hotel & Conference Center September 12: Boardroom Polish – Business Etiquette & Entertaining Dining Skills for the Savvy Professional Dinner/Dining Tutorial October 17-18: Managing Protocol Issues 2-day Seminar including four course luncheon dining tutorial November 17: Boardroom […]