Seminars

Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...

      I know it seems silly to be asking "What's new for 2012?" in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity...

We have released our schedule of open registration seminars for September-December, 2011. In Bethesda, Maryland at the Doubletree Hotel & Conference Center September 12: Boardroom Polish - Business Etiquette & Entertaining Dining Skills for the Savvy Professional Dinner/Dining Tutorial October 17-18: Managing Protocol Issues 2-day Seminar including four...