12 Things to Avoid in Conversation

Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here […]

Building Instant Rapport

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A smile is the connecting point of a relationship, whether personal […]

Is Asking For Common Courtesy An Extreme Response To Incivility?

We can’t seem to expect courtesy as a normal part of living, and so we resort to creating special areas in which people agree, by entering the roped-off space, to temporarily forgo barbarity. But it is a sad substitute for basic manners. It is an admission that we’ve abandoned any hope of encouraging thoughtful regard for others outside these narrow zones. And it doesn’t produce courtesy, just a stern vigilantism of inflexible rules.

Sidewalk Etiquette

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the “I’m your buddy, not your parent” model, the refusal […]

25 Rules of Civility

When George Washington (the first President of the United States) was a teen, he learned to write and read by copying the 100 Rules of Civility which were written in France and sent to school masters in American colonies for teaching their students. It seems that every generation and time needs to pay more attention […]

Boardroom Polish-Business Etiquette & Entertaining Seminar

You are invited to join The Lett Group for our one-day business etiquette & entertaining seminar. Time: 8:30am – 4:30pm When: January 21 Where: Doubletree Hotel & Conference Center, Bethesda, Maryland What it includes: full day training, workbook, handouts, continental breakfast, breaks, lunch Fee: $425 per student You can register or learn additional information at […]

You’re invited: Dining Skills for the Savvy Professional (DC metro)

NEVER lose another deal – blow another job interview – or miss out on another high-level opportunity – because of a totally preventable dining etiquette disaster!

Manners reborn: why a new generation prefers etiquette to ecstasy …

…according to a new survey, a startling proportion of young people are confounding Churchill’s wisdom and wholeheartedly celebrating traditional conservative values. They believe in the importance of manners, espouse the joys of the family unit, and, most surprising of all, more than three quarters believe that the country has changed for the worse.

Protocol Training Seminar Oct. 1&2

If you work in a protocol office or if you plan international meetings, you will benefit from Managing Protocol Issues, our 2-day seminar which will be offered in Bethesda, Maryland on October 1-2 at the Doubletree Hotel and Meeting Center. I am also allowing individuals who just want fine dining training to join our group […]