Author: kemmieg

30 Jul Paris launches campaign to overcome rudeness…

Posted at 08:54h in Civility, Courtesy, Cynthia Lett, etiquette, first impression, France, International Manners, international protocol, media coverage of etiquette, Rude Cities, The Lett Group, Travel Etiquette by kemmieg

0 Likes

This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can't be categorized as "rude", I...

Read More

29 Jul Is “Dear” dead?

Posted at 14:03h in business etiquette, Civility, Communications, Cynthia Lett, e-mail, etiquette, Expert, media coverage of etiquette, quotes, Texting, writing for business by kemmieg

0 Likes

  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

Read More

16 Jul 5 Golden Rules for Handling Customer Complaints Effectively

Posted at 20:28h in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group by kemmieg

0 Likes

My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

Read More

12 Jul I Have to Tweet this…

Posted at 16:47h in Communications, Courtesy, Facebook, Twitter by kemmieg

0 Likes

A friend sent this to me today to show me that even city governments are changing with the times. But really...

Read More

09 Jul Bullying is a problem in the workplace, too

Posted at 14:56h in Bullying, business etiquette, etiquette, manners, The Lett Group by kemmieg

0 Likes

Article by: FRAN SEPLER July 4, 2012 - 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state...

Read More

06 Jul Cleavage issues are number one for airline travelers?

Posted at 10:38h in Airline etiquette, Civility, Courtesy, first impression, Proper Dress, Travel Etiquette by kemmieg

0 Likes

I found this article (press release) and felt compelled to share it. Dressing well is a kindness we give to others as well as ourselves. When we travel, what has happened to making ourselves presentable to others? Have we really just fallen down the "I...

Read More

03 Jun How to Navigate Your First Business Trip

Posted at 00:14h in Airline etiquette, business etiquette, Cynthia Lett, etiquette, The Lett Group, Travel Etiquette by kemmieg

0 Likes

In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not...

Read More

09 May According to the Latest Polls – Are Manners Dead?

Posted at 20:42h in conversation, Courtesy, Dining Etiquette, Dubai etiquette, etiquette, Rude Cities, soft skills, table manners, Telephone etiquette, Texting by kemmieg

0 Likes

Courtesy of: Schools.com...

Read More

27 Mar When Dining With Someone Unpleasant

Posted at 17:14h in business etiquette, Communications, conversation, Dining Etiquette, etiquette, manners, table manners, The Lett Group by kemmieg

0 Likes

Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...

Read More

16 Mar Was it a State Dinner?

Posted at 11:57h in international protocol, politics, Queen Elizabeth II, state dinner by kemmieg

0 Likes

I have been asked many times since March 14 whether the White House dinner to honor British Prime Minister David Cameron was indeed a State Dinner.  I believe the confusion comes because in most countries, other than the United States, a State Dinner is held...

Read More