Author: kemmieg

I am grateful that I was a resource for the new iPhone application produced by the International Herald Tribune about international cultures and business.  This is an excerpt from an article which was published today in the IHT and New York Times.  - Cynthia Lett

On December 3, 2010, it was published in Workforce Management Magazine that William McNabb CEO of Vanguard Group announced on his blog that the firm’s 12,500 employees can now dress more casually. "A few weeks ago, , William McNabb, received an e-mail from one of...

[caption id="attachment_1749" align="alignleft" width="262"] Sonia Cheng - New World Hotels[/caption] Because my formal education and early career centered around the hospitality business, I am very interested in mindset changes the hospitality industry makes in response to common sense.  Since the changes in a culture's etiquette come...

By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

By Arnold Sanow, CSP, MBA Rude behavior, and failing to demonstrate concern and regard for others, is a problem for many organizations. It hurts productivity, job commitment, job retention, and the health and well-being of employees. Researchers studying workplace aggression and rudeness are finding its frequency is increasing and taking...

by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...