29 Apr Recent News
[yext-posts id="53960"]...
business etiquette
17 Feb Can I Get Fired for Bad Manners?
Posted at 15:57h
in business etiquette, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Seminars, soft skills, Training
Pointing is confrontational, aggressive and belittling. The person who is pointed at will become defensive and further conversation is unlikely to be positive. There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...
10 Oct How to Instantly Connect with Anyone
Posted at 13:17h
in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training
Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...
19 Sep Business Etiquette for Building Relationships with High-End Clientele
Posted at 10:54h
in BlogTalkRadio, business etiquette, Civility, Communications, conversation, Courtesy, thank you notes
Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store's benefit. There are tips about how knowing and practicing proper business etiquette can help...
03 Jul Undivided Attention – the Best Demonstration of Good Etiquette
Why Workplace Etiquette Matters By Bonnie Low-Kramen Published June 27, 2013 Glassdoor REUTERS Our 24/7 instant-access virtual world has taken the “person” out of “personal,” especially in the workplace. Until we all turn into robots with hard drives, I suggest we take a breath and slow down long enough to remember...
22 Feb Cynthia Lett quoted in ‘Money” Magazine
If you read 'Money' magazine - March, 2013 issue, please check out page 36. ...
15 Feb Ask Questions!
Posted at 15:04h
in active gratitude, Arnold Sanow, business etiquette, conversation, Courtesy, manners, The Lett Group
The Lett Group would like to thank our Associate, Arnold Sanow for his input in becoming successful. According to Dorothy Leeds, Author of Smart Questions, Power Speak and Marketing Yourself, there are 15 questions to help you uncover needs, build relationships and gain commitment. Whether you...
28 Aug E-mail Rules – Quick Reminders to Avoid Mistakes
Posted at 14:13h
in business etiquette, Communications, conversation, e-mail, first impression, greetings, thank you notes
When you can spend an hour or two (for me it's more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression you give others through...
01 Aug Email Signatures Make Business Easier
I receive a number of pet peeves from professionals who like to share their frustrations with an etiquette expert and then receive confirmation that they aren't the only ones suffering. Today's pet peeve is receiving emails with no signature so responding by phone to the...
29 Jul Is “Dear” dead?
Posted at 14:03h
in business etiquette, Civility, Communications, Cynthia Lett, e-mail, etiquette, Expert, media coverage of etiquette, quotes, Texting, writing for business
Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online. What do you think? Is the salutation "Dear" dead? Do you disagree with any of the experts' opinions? http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/ ...