Communications

10 Oct How to Instantly Connect with Anyone

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by Cynthia

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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

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24 Sep Social Media Etiquette: Why Your Website Isn’t Enough

Posted at 15:48h in Communications, Social Media by Cynthia

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Business on the web has expanded beyond the basic website. Customers are now seeking personal and authentic connections, most often found on social networking sites, such as Facebook, Twitter, and LinkedIn. Here are a few things you should know in order to put your best...

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19 Sep Business Etiquette for Building Relationships with High-End Clientele

Posted at 10:54h in BlogTalkRadio, business etiquette, Civility, Communications, conversation, Courtesy, thank you notes by Cynthia

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Cynthia Lett interviewed John Breheny, of the Brooks Brothers Clothiers in Tysons Corner Mall, Virginia who shared his experience and expertise in building relationships with his clients for their and the store's benefit.  There are tips about how knowing and practicing proper business etiquette can help...

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06 Aug 15 Words and Phrases that Destroy Relationships

Posted at 21:01h in Arnold Sanow, Bullying, Civility, Comment Etiquette, Communications, conversation, Courtesy, leadership, recommendations, soft skills by Cynthia

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Certain words and phrases block connections cold and at the same time can make people steaming mad.  Here are some tips on language, words and phrases to avoid: You - If you tell someone "You did this" or "You did that" people get defensive. This is especially...

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08 Jul Keyboards don’t make conversation

Posted at 11:39h in Communications, conversation, Social Media by Cynthia

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  I had an interview today during which we talked about communication.  Near the end of it we commiserated about electronic communication and its effectiveness.  I hold the belief that if you are using a keyboard to engage in "conversation" with another, you are not truly...

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07 Mar Correspondence Cards – A must have…

Posted at 11:28h in Communications, etiquette, Forms of Address, thank you notes, writing for business by Cynthia

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We think the most useful item in your stationery wardrobe is the correspondence card.  It's more informal than an informal (fold over note) and can be used for the most purposes.  The cards are perfect for thank-you notes, informal invitations and quick notes.  They reflect...

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13 Feb 12 Things to Avoid in Conversation

Posted at 17:51h in Arnold Sanow, Communications, conversation, Courtesy, etiquette, first impression by kemmieg

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Thank you to our Associate, Arnold Sanow for this contribution. To build rapport, relationships and to connect with customers, co-workers family and friends it's important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect,...

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28 Aug E-mail Rules – Quick Reminders to Avoid Mistakes

Posted at 14:13h in business etiquette, Communications, conversation, e-mail, first impression, greetings, thank you notes by kemmieg

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When you can spend an hour or two (for me it's more like 3 hours) a day reading, answering, deleting, ignoring and categorizing your e-mails, it is more important than ever that you use your time to wisely handle the impression  you give others through...

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29 Jul Is “Dear” dead?

Posted at 14:03h in business etiquette, Civility, Communications, Cynthia Lett, e-mail, etiquette, Expert, media coverage of etiquette, quotes, Texting, writing for business by kemmieg

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  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

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16 Jul 5 Golden Rules for Handling Customer Complaints Effectively

Posted at 20:28h in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group by kemmieg

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My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

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