etiquette

19 Oct Five (5) Occasions When E-mail Should Never Be Sent

Posted at 11:44h in active gratitude, etiquette, recommendations, thank you notes, writing for business by kemmieg

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There are occasions when written correspondence is required, but e-mail should never be the method of choice.  Yes, e-mail is certainly more timely - immediate as it is - but the nuance, the impact of the message carried is diminished because it is e-mail and...

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11 Oct A Survey to Change “Baby Momma” & “Baby Daddy”

Posted at 22:55h in Courtesy, etiquette, Survey, The Lett Group by kemmieg

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We constantly hear, "This is my "Baby Momma" and "Baby Daddy" when unwed parents refer to the other parent of their child. Currently, Western Society is going along with it and it's becoming the norm in our Western culture. We think these are derogatory terms -...

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02 Aug How Do Teens Communicate?

Posted at 05:20h in e-mail, etiquette, teens by kemmieg

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Data and infographic by AWeber http://www.aweber.com The results of the survey that AWeber did with teens who were applying for a scholarship reveal interesting data about how to reach out to the up and coming generation.  If you own a business or market to this demographic,...

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30 Jul Paris launches campaign to overcome rudeness…

Posted at 08:54h in Civility, Courtesy, Cynthia Lett, etiquette, first impression, France, International Manners, international protocol, media coverage of etiquette, Rude Cities, The Lett Group, Travel Etiquette by kemmieg

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This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can't be categorized as "rude", I...

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29 Jul Is “Dear” dead?

Posted at 14:03h in business etiquette, Civility, Communications, Cynthia Lett, e-mail, etiquette, Expert, media coverage of etiquette, quotes, Texting, writing for business by kemmieg

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  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

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16 Jul 5 Golden Rules for Handling Customer Complaints Effectively

Posted at 20:28h in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group by kemmieg

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My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

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09 Jul Bullying is a problem in the workplace, too

Posted at 14:56h in Bullying, business etiquette, etiquette, manners, The Lett Group by kemmieg

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Article by: FRAN SEPLER July 4, 2012 - 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state...

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03 Jun How to Navigate Your First Business Trip

Posted at 00:14h in Airline etiquette, business etiquette, Cynthia Lett, etiquette, The Lett Group, Travel Etiquette by kemmieg

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In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not...

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09 May According to the Latest Polls – Are Manners Dead?

Posted at 20:42h in conversation, Courtesy, Dining Etiquette, Dubai etiquette, etiquette, Rude Cities, soft skills, table manners, Telephone etiquette, Texting by kemmieg

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Courtesy of: Schools.com...

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27 Mar When Dining With Someone Unpleasant

Posted at 17:14h in business etiquette, Communications, conversation, Dining Etiquette, etiquette, manners, table manners, The Lett Group by kemmieg

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Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...

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