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29 Jul

Posted at 14:03h in business etiquette, Civility, Communications, Cynthia Lett, e-mail, etiquette, Expert, media coverage of etiquette, quotes, Texting, writing for business by
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  Cynthia Lett was quoted along with other prominent etiquette teachers, by Bob Greene, in this article published today on CNN online.  What do you think?  Is the salutation "Dear" dead?  Do you disagree with any of the experts' opinions?     http://www.cnn.com/2012/07/29/opinion/greene-dear-dead/  ...

07 Feb

Posted at 13:33h in Bob Frye, business etiquette, certified protocol professional, Civility, Diplomacy, Displaying the Flag, etiquette, Event Planning, Expert, International Greetings, International Manners, international protocol, Meeting Planning, protocol by
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Protocol by itself is not a competitive advantage. It’s the professional application of protocol principles and techniques to a specific event that makes it a competitive advantage. How many times have you heard the question, “What’s the right protocol for this or that?” Not...

02 Feb

Posted at 11:31h in Arnold Sanow, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Diplomacy, etiquette, Expert, first impression, greetings, manners, networking, soft skills, The Lett Group, Training by
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The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A...