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10 Oct

Posted at 13:17h in active gratitude, Arnold Sanow, business etiquette, Cell phones, Communications, conversation, Courtesy, Cynthia Lett, etiquette, greetings, leadership, manners, Modern Civility, networking, The Lett Group, Training by
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Wouldn't you agree that life is all about quality connections? Our success, happiness and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of ingredients that we discuss in our communication...

02 Feb

Posted at 11:31h in Arnold Sanow, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Diplomacy, etiquette, Expert, first impression, greetings, manners, networking, soft skills, The Lett Group, Training by
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The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. 1. Smile. A...

26 Jan

Posted at 11:30h in business etiquette, Civility, Courtesy, etiquette, greetings, thank you notes by
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In the United States, cursive writing is disappearing from the basic curriculum in forty-one states. Do we really need to teach cursive writing in the new age of keyboarding, texting and video-mail? This article shares some of the current realities about cursive writing. Please notice the comments at the end from educators and the very practical reasons that cursive should always be taught. Besides, a handwritten note is elegant and gracious when it is written in cursive.

01 Nov

Posted at 19:19h in Cell phones, Civility, conversation, Courtesy, e-mail, etiquette, greetings, manners, media coverage of etiquette, protocol, quotes, recommendations, soft skills, university students by
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By Kathleen Baines, Columnist on November 1, 2010 Our generation has lost most forms of etiquette — it’s a bold claim, albeit a true one. I have my own theories as to why this decline happened — the substitution of old-fashioned methods of child-rearing with the...

25 Oct

Posted at 14:55h in Arnold Sanow, Books by Cynthia Lett, business etiquette, Civility, conversation, Courtesy, etiquette, Expert, first impression, getting a job, greetings, Interviewing, keeping your job, leadership, manners, media coverage of etiquette, networking, recommendations, soft skills, The Lett Group, Training by
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by Arnold Sanow MBA,CSP Associate of The Lett Group   Rapport can be defined as “bringing agreement, harmony and accord to a relationship”. Isn’t that what we want in our connections – to discover points of mutual interest or common ground, reach agreements, live and work together in harmony and...