To build rapport, relationships and to connect with customers, co-workers family and friends it's important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are...
Why do manners matter? Simply because companies whose employees do not subscribe to displaying common courtesy experience more employee turnover, more complaints to the EEOC and more time spent on paperwork related to complaint issues. On an individual level,...
Have you heard that newest style of office is the No Office? No cubicles, no doors. Instead employees will have lockers for their things and they will grab a chair at a table or desk - like a library and share space with their fellow...
The proper way to handle your napkin at the table goes beyond what an expert tells you is so. It goes to Common Sense and Respect. To simply follow the "rules" is silly if you don't understand the "why" of the rule. When I sit down...
The FAA has decided to review their rules about cell phones and other electronic devices being allowed to be turned on during take off, landing as well as during flights. Do you believe that the flying public will be gracious about using them in a non-disturbing...
Today is Flag Day in the United States and as such, a very good time to remind Americans and want-to-be Americans how to respect our flag. "The flag represents a living country and is itself considered a living thing...
By Arnold Sanow - Associate To get along and build rapport, relationships and connections with customers and co-workers here are 8 key ways to get everyone singing your praises! * Accept Other Points of View Be open to accepting...
Professor Min Byoung-chul of Konkuk University lectures on global etiquette during his Business English class, Tuesday. / Korea Times Photo by Shim Hyun-chul By Kwon Mee-yoo Staff Reporter Koreans have a long way to go before reaching global etiquette norms, prompting a group of students to...
More business is lost by faux pas than you may realize. Learn the skills that will take you to the highest level of achievement. We will be your coach. Etiquette in business is much more than knowing which fork to use when dining or how...
Cynthia Lett is currently the only etiquette & protocol expert holding both the Certified Etiquette Professional (CEP) and Certified Protocol Professional (CPP) in the world. These are designations earned by examination through the International Society of Protocol & Etiquette Professionals. Since 1983, her...