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Cynthia Lett

Home > Cynthia Lett

26 Nov

Posted at 09:41h in active gratitude, Body Language, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Dining Etiquette, Dress, etiquette, first impression, Management/Leadership, manners, Modern Civility, Proper Dress, soft skills by
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Our lives are all about the ratings.  We look to Yelp or Travel Advisor or Google when selecting a restaurant, hotel or other venue of entertainment.  We look to sites like Angies' List or Home Advisor or HealthGrades to find the highest rated professionals to...

12 Feb

Posted at 09:28h in Communications, Cynthia Lett, etiquette, Interviewing, manners, protocol, recommendations, Teaching Etiquette, The Lett Group by
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Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate...

01 Jun

Posted at 09:31h in business etiquette, Courtesy, Customer Service, Cynthia Lett, etiquette, first impression, manners, Name badge, The Lett Group by
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From a press release on June 1, 2017 from Imprint Plus: To determine how important it is for customers to know the names of the persons they are doing business with, Imprint Plus, leading manufacturer of customized reusable name badge and signage systems, sponsored a random...

22 Jun

Posted at 21:39h in Cynthia Lett, Interviewing, job search, leadership, Military Etiquette, Military to Civilian, Training by
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  ​Listen at www.blogtalkradio.com/moderncivility to hear Cynthia Lett and Tom Wolfe (author of Out of Uniform: Your Guide to a Successful Military-to-Civilian Career Transition) talk about what is necessary for Veterans to know about their next step in their careers and what business owners who hire...

12 May

Posted at 09:15h in Church attire, church etiquette, church manners, Courtesy, Cynthia Lett, Dress, etiquette, Fashion etiquette, funerals, manners, Proper Dress, Religion Protocol, The Lett Group by
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Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively....

06 May

Posted at 09:10h in active gratitude, Body Language, Cell phones, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Facebook, manners, saying thank you, Shaking hands, Social Media by
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This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 "Friends" and be lonely - to miss out on the richness of life for the sake of sharing the mundane of our existence;...

17 Feb

Posted at 15:57h in business etiquette, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Seminars, soft skills, Training by
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Pointing is confrontational, aggressive and belittling.   The person who is pointed at will become defensive and further conversation is unlikely to be positive.   There are many companies which hold high standards for customer service and expectation that their employees will follow through on executing those...