manners

26 Nov What Does Etiquette Have To Do With Ratings?

Posted at 09:41h in active gratitude, Body Language, business etiquette, Civility, conversation, Courtesy, Cynthia Lett, Dining Etiquette, Dress, etiquette, first impression, Management/Leadership, manners, Modern Civility, Proper Dress, soft skills by Cynthia

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Our lives are all about the ratings.  We look to Yelp or Travel Advisor or Google when selecting a restaurant, hotel or other venue of entertainment.  We look to sites like Angies' List or Home Advisor or HealthGrades to find the highest rated professionals to...

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01 Nov Gift Giving Any Time of Year – Cutting Costs

Posted at 12:27h in business etiquette, gifts, manners by Cynthia

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It seems it is always gift giving time!  Since the holidays are almost here and you want to be finished with your gift list prior to the week before...

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12 Feb An Interviewer recently asked “How older people can address annoying habits”

Posted at 09:28h in Communications, Cynthia Lett, etiquette, Interviewing, manners, protocol, recommendations, Teaching Etiquette, The Lett Group by Cynthia

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Questions: If a retiree in their 60s or 70s is aware he/she has some annoying personality trait (like talking too much) and maybe is teased on occasion by his/her family about it, are there any practical steps this person can take to improve, address or eliminate...

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22 Jan October is Disability Awareness Month

Posted at 13:46h in Courtesy, Cynthia Lett, disability etiquette, etiquette, manners, The Lett Group, Washington,D.C. by Cynthia

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The month of October is set aside as the time to learn how to behave around people who live with disabilities.  Disabilites may be seen as in having to use a wheel chair or crutches.  You may know people who have unseen disabilities such as...

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01 Jun Name Badges Mean Better Customer Engagement

Posted at 09:31h in business etiquette, Courtesy, Customer Service, Cynthia Lett, etiquette, first impression, manners, Name badge, The Lett Group by Cynthia

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From a press release on June 1, 2017 from Imprint Plus: To determine how important it is for customers to know the names of the persons they are doing business with, Imprint Plus, leading manufacturer of customized reusable name badge and signage systems, sponsored a random...

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23 Sep Etiquette for Working in an Open Space Office

Posted at 14:56h in business etiquette, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, manners, The Lett Group by Cynthia

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With the proliferation of open-space offices, the ones without doors or barriers between desks, business etiquette is more important than ever.  Here are the top etiquette rules to follow so that your and your colleagues' days go well. Don't talk louder on the phone than...

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15 May Your Body Language Is Key to Relationships

Posted at 15:37h in Body Language, business etiquette, Civility, Communications, etiquette, first impression, manners, The Lett Group, Training by Cynthia

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  ​ Be aware of what your body language is saying about you to others. Your body language is at anytime a reflection of how you feel about your life, your personal history, what you are doing, where you are and who you are with.  You cannot hide...

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12 May Church Etiquette

Posted at 09:15h in Church attire, church etiquette, church manners, Courtesy, Cynthia Lett, Dress, etiquette, Fashion etiquette, funerals, manners, Proper Dress, Religion Protocol, The Lett Group by Cynthia

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Pew protocol tips for Mass manners These guidelines are offered by Ambassador Protocol, a company that offers etiquette training, part of which promotes increased awareness of manners during Mass. Attire The idea of “Sunday best” should be honored; churchgoers of all ages should dress conservatively....

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06 May People Skills are Face to Face Communication Skills

Posted at 09:10h in active gratitude, Body Language, Cell phones, Civility, Communications, conversation, Courtesy, Cynthia Lett, etiquette, Facebook, manners, saying thank you, Shaking hands, Social Media by Cynthia

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This video illustrates the crisis we are sharing now and which will only get worse in interpersonal communication.  To have over 400 "Friends" and be lonely - to miss out on the richness of life for the sake of sharing the mundane of our existence;...

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16 Oct Saying Thank-You Every Day

Posted at 18:00h in active gratitude, etiquette, manners, Modern Civility, saying thank you, thank you notes by Cynthia

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"Thank you" has an HUGE impact on people to whom we say it.  We never hear "Thank you" said enough and receiving a thank-you note is becoming "old-school".  As an etiquette expert I teach the value of the written letter and of course, the thank...

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