The Lett Group

16 Sep Cynthia W. Lett on BlogTalkRadio

Posted at 11:45h in BlogTalkRadio, Bob Frye, China business, chinese etiquette, Civility, Cynthia Lett, international protocol, Modern Civility, The Lett Group by Cynthia

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On Friday, September 13th, Cynthia Lett returned to BlogTalkRadio to host "Modern Civility", a show dedicated to sharing proper etiquette tips that, if practiced, will help you rise to your success. Cynthia W. Lett is an internationally respected protocol & etiquette expert, trainer, speaker, and author. In...

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15 Feb Ask Questions!

Posted at 15:04h in active gratitude, Arnold Sanow, business etiquette, conversation, Courtesy, manners, The Lett Group by kemmieg

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The Lett Group would like to thank our Associate, Arnold Sanow for his input in becoming successful. According to Dorothy Leeds, Author of Smart Questions, Power Speak and Marketing Yourself, there are 15 questions to help you uncover needs, build relationships and gain commitment. Whether you...

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11 Oct A Survey to Change “Baby Momma” & “Baby Daddy”

Posted at 22:55h in Courtesy, etiquette, Survey, The Lett Group by kemmieg

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We constantly hear, "This is my "Baby Momma" and "Baby Daddy" when unwed parents refer to the other parent of their child. Currently, Western Society is going along with it and it's becoming the norm in our Western culture. We think these are derogatory terms -...

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30 Jul Paris launches campaign to overcome rudeness…

Posted at 08:54h in Civility, Courtesy, Cynthia Lett, etiquette, first impression, France, International Manners, international protocol, media coverage of etiquette, Rude Cities, The Lett Group, Travel Etiquette by kemmieg

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This article caught my eye because in my world travels, I have kept a keen eye on where rudeness runs rampant and where the population practices a greater degree of kindness and consideration of others. While all of France can't be categorized as "rude", I...

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16 Jul 5 Golden Rules for Handling Customer Complaints Effectively

Posted at 20:28h in business etiquette, Communications, conversation, Courtesy, etiquette, manners, The Lett Group by kemmieg

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My colleague and friend, Linda Finkle of the Incedo Group wrote a wonderful blog post about handling customer complaints. I can't copy it here but have attached a link to her website. Please take a moment and visit her site to read it. http://incedogroup.com/5-golden-rules-for-handling-customer-complaints-effectively/...

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09 Jul Bullying is a problem in the workplace, too

Posted at 14:56h in Bullying, business etiquette, etiquette, manners, The Lett Group by kemmieg

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Article by: FRAN SEPLER July 4, 2012 - 4:35 PM The woman flinched at her workstation when she saw that her coworker had returned from break. It was going to start again, and she knew it would take just moments to return to a state...

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03 Jun How to Navigate Your First Business Trip

Posted at 00:14h in Airline etiquette, business etiquette, Cynthia Lett, etiquette, The Lett Group, Travel Etiquette by kemmieg

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In the June 2, 2012 issue of the Wall Street Journal Magazine, this article was published which included a tip from me about the proper behavior on a business trip.  Too often business professionals treat business trips as mini vacations on the company and not...

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27 Mar When Dining With Someone Unpleasant

Posted at 17:14h in business etiquette, Communications, conversation, Dining Etiquette, etiquette, manners, table manners, The Lett Group by kemmieg

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Recently I was asked by Steve the following question: My parents and I have been invited to have Easter dinner with an elderly lady and her divorced son! I have a major problem with this because the son is a highly negative, opinionated, and angry individual who...

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20 Feb What’s New for 2012?

Posted at 18:23h in Arnold Sanow, Bob Frye, business etiquette, Cynthia Lett, DC, disability etiquette, etiquette, Expert, networking, Seminars, Teaching Etiquette, The Lett Group, Training by kemmieg

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      I know it seems silly to be asking "What's new for 2012?" in mid February but since I (Cynthia Lett, Editor)  have been under the weather since late December, 2011 and am just now ready to tackle the year with energy and clarity...

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31 Dec Toasting on New Year’s Eve

Posted at 14:14h in business etiquette, Civility, Courtesy, Dining Etiquette, etiquette, manners, The Lett Group, toasting, Toasting by kemmieg

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Remember tonight, New Year's Eve...

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